We all like to use mobile phones to take photos, save music, have contacts … Probably you too. A world of possibilities before us. For this, you just have to connect the mobile to the USB port and, oh, wait… a mistake!
There is a very frequent problem and it is when the PC does not detect any mobile. That is as if it did not exist or only load. This problem can occur for various reasons, such as failures in the USB port of the computer, mobile, cable, etc.
As there are so many reasons why this can happen to you, we decided to make a compilation with these reasons. Don’t worry. We are also going to leave you the solutions you can take if your PC is giving you this error.
The main reason why your PC does not recognize the phone is due to a problem in its drivers, either that one is missing or because there are errors with the one installed.
If you don’t know, drivers are the controllers of the devices that connect to your computer. All the elements external to it require drivers to function, in this case being the mobile drivers.
So these errors usually appear because these drivers are failing. Many mobile brands such as iPhone, Samsung, Huawei or Xiaomi can present this error suddenly. However, the advantage is that many of these drivers can be found for free on the Internet. Just check the make and model to find it. Once installed, it is likely that your mobile will begin to be recognized.
Another alternative that you can try is with the ADB drivers, but this is one more option for you if you want to install a ROM or root your android. There are also external software alternatives to drivers that you can use, although they are not very reliable.
If, in short, you followed the instructions that we indicated, you looked for the drivers and installed them and your computer still does not recognize your mobile, do not despair. The cause may be another: problems with the operating system as well as hardware failures.
Next, we are going to explain how to make your PC detect your mobile phone when it does not recognize it depending on the fault you may have. In addition, we will explain more fully why this happens so that you can choose the most appropriate option.
If installing or reinstalling drivers has not worked for you, here are the following solutions. Remember! First, verify that the problem matches the description we give you so that you can choose the correct solution.
Sometimes the solution is much simpler than the problem. In this case, restarting the mobile phone as the computer is one way to make both devices recognize each other. Sometimes, we may be presenting a reading or synchronization problem.
Therefore, if the device is not recognized when connecting your mobile to the computer, try restarting it and reconnecting it via USB. If once your phone was restarted by connecting it to the PC, it is still not recognized, try now by restarting the computer.
In this way, both devices will be rebooted and should not have problems when connecting. But if the problem still persists, then ultimately, the origin may be elsewhere.
Another alternative that you can try is with the Windows Device Manager if you still think that the source of the error may be located in them. To use it, you just have to follow these steps:
If you have already tried all the above alternatives and the problem still persists, then you probably have a hardware problem. Either the cable of your mobile or the USB port of your computer. Let’s see how to identify each one and solve it.
When connecting the mobile to the phone, normally, a notification should appear on the screen notifying us that the device is connected. But sometimes, this notification does not appear correctly.
Disconnect and reconnect the mobile. Check on the screen that the Connection Mode notification appears. 3 options will appear Upload Mode, File Transfer and PTP Photo Transfer.
If it is in Charge Mode, the mobile will only charge and will not transfer files. In PTP Photo Transfer, it will only be for photos. In your case, you must choose File Transfer to be able to use the phone as if it were a removable disk.
Once this option is chosen, the computer screen will show you a window where you must choose file transfer. There, you will be able to see all the folders of the mobile.
Sometimes problems of this type can vary depending on the phone you have. A case of this is Samsung, which presents it as a problem with the code and permissions to activate the transfer via USB when it is not connected directly.
This problem can be presented due to permission conflicts between applications, which do not allow the USB to be activated. Therefore, through this code, Samsung “forces” it to activate.
1 – If you have a Samsung and want to try some options, then follow the steps that we will indicate below:
Connect your Samsung mobile to your computer.
Enter the main applications menu and look for Settings or Configuration.
Scroll down to the Storage or USB Settings section.
Select the MTP option that is “Multimedia Transfer Protocol.”
2 – In the most recent models, you can find it in the following way through the developer menu:
Enter the Settings or Configuration app.
Scroll down to the About Device section.
Click on the Software Information section.
Press 7 times on ” Build Number ” to bring up the developer menu.
3 – If none of these alternatives works, then we apply the Code * # 0808 # as follows:
Open the call app and go to the number dialer.
Enter the code * # 0808 #.
Once entered, this code will redirect you to the USB Settings or USB Settings screen.
Activate the combination of AP and MTP + ADB, press Ok.
Restart your phone.
Once this is done, the phone will restart and when you reconnect it, it should be recognized by your computer once it is connected as Mass Storage. If when entering the code * # 0808 #, then you can try with the code * # 7284 #.
Sometimes this problem that you may have can occur precisely because the computer conflicts with the mobile when it detects duplicate software. If you’ve installed any device drivers before, this is probably the problem.
Normally, the software tries to synchronize themselves through these programs since they already have drivers such as the LG PC Suite or the Samsung KIES by default. When connecting the mobile, they will conflict with the ones that the mobile phone brings.
To solve this, you will have to uninstall the drivers that you have previously installed from your PC, restart the mobile and connect it to the computer again. With this, the problem should be solved.
In some more extreme cases, another alternative that we can try is forcing a driver detection. It is not ideal, but it is a good way to “force” the computer to find our phone.
To apply this solution, you must follow these instructions:
As a last option, we can try Windows Safe Mode. In this version of the operating system, only basic functions are enabled. It is a good alternative to verify if what is causing the problem is software or hardware.
Remember that you will not be able to make significant changes or transfer files in any way. Therefore, this only works to find out if there is something misconfigured on the computer that is causing the conflict.
Restart the PC and press F8 to enter the start menu, choosing Windows in Safe Mode with your cell phone connected to the computer. Once inside, you must verify that the option for File Transfers appears on the mobile screen.
If this is the case, it means that your mobile is not the problem and neither is the USB port of your computer. Therefore, it is very likely that there is some element, program or misconfigured application that is causing the error in Windows.
In fact, and for you to be safe, in this mode, you can enter the Device Manager section by following the steps indicated above. If your mobile phone appears there as a device, then it is not the problem.
Now how can you correct this? If the error started after you installed a program on your computer, you must uninstall it and do the test. If you are not sure which program or settings you applied, you can restore the system to a previous version.
Don’t worry. By doing this, your files will not be affected, but they will take Windows to a previous version in a restore point. In this way, the computer will reconfigure itself with those previous parameters.
Otherwise, it does not have a restore point, so you can try restoring the system completely to a factory version. However, this is already for very extreme cases.